Beyond Philosophy

NOVEMBER 10, 2014

According to Marketing Metrics , you have a much higher probability to sell your existing customers than a new prospect, at 60 to 70% versus 5 to 20%, respectively. That’s a much bigger chance that you are going to get to yes if you have a loyal customer base to ask for the order. February 2006. www.jdpower.com.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

OpinionLab

MARCH 12, 2015

But if your approach is to merely review what people are saying on your site, you’ll most likely fall into one of the following mindsets: We don’t get enough feedback on the site to be representative of our customer base. We build alerts based off of keywords or specific pages to try and catch critical path issues and comments.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68

BirdEye

JULY 27, 2023

Your customer base begins to demand a more subtle approach, fearing that an intruder may recognize the light bulb as a camera and smash it. Disney’s acquisition of Pixar In 2006, Disney bought Pixar. appeared first on Birdeye Customer Experience Management. It was, and is a big deal.

Retail 52

Retail Government Strategy Examples 52

PeopleMetrics

APRIL 28, 2015

In 2006, the most common reason customers visited a branch was to deposit funds. In 2014, the most likely reason a customer is in the branch is to resolve an issue. This means the customers' needs and expectations from the bank's employees are more demanding and higher than ever.

Banking 48

Banking Customer Experience How To Financial 48