Service Untitled
SEPTEMBER 17, 2010
Service Untitled The blog about customer service and the customer service experience. Still his ideas bode well for a tarnished customer service reputation when he prescribes to the basic rules of providing good service and delivering the merchandise customers want.
GetFeedback
APRIL 3, 2019
We sat down with Chris Hogan from YETI to get the inside scoop on how the company uses GetFeedback to understand their customer experience and turn insights into actionable data. YETI was founded in 2006 by Roy and Ryan Seiders, two brothers from a long line of entrepreneurs. Chris Hogan, Business Analytics and Modeling, YETI.
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Helen Dewdney
NOVEMBER 6, 2020
What do you do if you still receive bad service, even after you have complained? As a consumer journalist I keep going until my Consumer Rights are met! It’s certainly time consuming but the satisfaction he must have felt surely would have been phenomenal! In 2006 Perrier withdrew from sponsoring the awards.
Service Untitled
MAY 12, 2010
Customer satisfaction programs don’t have to be confusing; rather the basic premise of little things making a huge difference is universal when dealing with consumers. Have special or preferred sales for loyal customers and invite them to bring a friend. Use customer service surveys.
Service Untitled
MAY 13, 2010
It’s not much different in most other businesses; companies can ask and then act on consumer answers. High ratings for customer satisfaction directly correlates to a happy, knowledgeable and friendly staff. Appreciate the staff, and collect the data to improve customer satisfaction.
Service Untitled
JUNE 11, 2010
Most think it is too early to tell if the higher scores are going to signal a turnaround for an industry known for their poor customer service. Factoring in rising airfares, crowded planes and the future merger of United and Continental, customers are hesitant to predict airlines will ever satisfy consumer expectations.
Service Untitled
FEBRUARY 17, 2010
I think that the amount and scope of customer service a company is willing to give is proportional to the amount of resources they are able to commit and dependant on the philosophy of service they want to adopt. This will be different from company to company because the customers change.
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