Service Untitled

SEPTEMBER 17, 2010

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

Poor Customer Service 42

Poor Customer Service Customer Service Retail Rewards Programs 42

GetFeedback

APRIL 3, 2019

We sat down with Chris Hogan from YETI to get the inside scoop on how the company uses GetFeedback to understand their customer experience and turn insights into actionable data. YETI was founded in 2006 by Roy and Ryan Seiders, two brothers from a long line of entrepreneurs. Chris Hogan, Business Analytics and Modeling, YETI.

Feedback 220

Feedback Omni-Channel Self Service Analytics 220

Helen Dewdney

NOVEMBER 6, 2020

What do you do if you still receive bad service, even after you have complained? As a consumer journalist I keep going until my Consumer Rights are met! It’s certainly time consuming but the satisfaction he must have felt surely would have been phenomenal! Companies will never know what customers they are losing!

Sports 75

Sports Poor Customer Service Consumers Social Media 75

Service Untitled

MAY 12, 2010

Service Untitled The blog about customer service and the customer service experience. Customer satisfaction programs don’t have to be confusing; rather the basic premise of little things making a huge difference is universal when dealing with consumers. Don’t argue with customers.

Poor Customer Service 41

Poor Customer Service Customer Satisfaction Exercises Customer Service Representative 41

Service Untitled

MAY 13, 2010

Service Untitled The blog about customer service and the customer service experience. It’s not much different in most other businesses; companies can ask and then act on consumer answers. High ratings for customer satisfaction directly correlates to a happy, knowledgeable and friendly staff.

Feedback 44

Feedback Customer Satisfaction Poor Customer Service Exercises 44

Service Untitled

JUNE 11, 2010

Service Untitled The blog about customer service and the customer service experience. Yet despite the complaints, customer satisfaction in the airlines industry has noticeably improved according to JD Power and Associates, a California-based research firm.

Airlines 41

Airlines Customer Satisfaction Effort Score Travel 41

Service Untitled

FEBRUARY 17, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customers’ service expectations? Service expectations are going to vary from company to company.

Meeting 41

Meeting Poor Customer Service Social Media Resources 41