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Health care mergers and acquisitions: Why patients and employees should come first

Alida

Engage with your patients throughout the process to benchmark satisfaction metrics and get a better understanding of its impact to wait times, consumer perception and other factors of patient care. Innovation in industries like tech and retail will only increase consumer expectations in health care. Learn from other industries.

Airlines 138
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This is What Exceptional Customer Service Looks Like In 2018

Comm100

It’s 2018, and customer expectations are changing faster than ever. Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself?

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The 2021 Chatties Awards – Winners Announced!

Comm100

We understand just how difficult customer service and support can be. Customer enquiries soared as panicked customers bombarded teams with questions, many of which had never even been asked before. The Comm100 Customer Success team evaluated every nomination and chose two runners-up and one winner for each category.

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Reinventing a cloud-native federated learning architecture on AWS

AWS Machine Learning

Customers often need to train a model with data from different regions, organizations, or AWS accounts. An asynchronous FL server immediately updates the global model after a local model is received from a client, thereby reducing the waiting time and improving training efficiency.

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.