ShepHyken

JANUARY 31, 2020

Gen Z- born from 2005 to present. Matures- born before 1945. Baby Boomers- born between 1946 and 1964. Gen X- born between 1965 and 1981. Millennials (also called Gen Y)- born in between 1982 and 2004.

Customer Service 112

Customer Service Social Media Entertainment Guidelines 112

ShepHyken

JANUARY 31, 2020

Gen Z- born from 2005 to present. Matures- born before 1945. Baby Boomers- born between 1946 and 1964. Gen X- born between 1965 and 1981. Millennials (also called Gen Y)- born in between 1982 and 2004.

Customer Service 107

Customer Service Social Media Entertainment Guidelines 107

inmoment

MARCH 9, 2020

The future will demand even more customer self-sufficiency in an environment of greater complexity. A glitchy app, devices that turn out to not be so intuitive, or long queues for help can devastate your customer service strategy. Companies must work overtime to ensure no customer gets left behind.

Customer Experience 52

Customer Experience Self Service Hotels Leadership 52

Michelli Experience

OCTOBER 16, 2015

Companies that target customers in the middle age ranges, for example, report great success with their live chat channels. an online car accessories company, has offered live chat since 2005. His customers are mostly men between the ages of 35 and 55. There are, however, some outliers.

Customer Service 100

Customer Service Software Survey Customers 100