ShepHyken

JANUARY 31, 2020

Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service. Gen Z- born from 2005 to present.

Customer Service 111

Customer Service Social Media Entertainment Guidelines 111

ShepHyken

JANUARY 31, 2020

Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service. Gen Z- born from 2005 to present.

Customer Service 107

Customer Service Social Media Entertainment Guidelines 107

Michelli Experience

OCTOBER 16, 2015

Businesses deciding to implement a new customer service channel must consider a variety of factors before making a choice. Regardless of industry, great customer service usually revolves around one common theme: reducing the effort customers expend in order to get their questions answered and problems solved.

Customer Service 100

Customer Service Software Survey Customers 100

inmoment

MARCH 9, 2020

The future will demand even more customer self-sufficiency in an environment of greater complexity. A glitchy app, devices that turn out to not be so intuitive, or long queues for help can devastate your customer service strategy. Companies must work overtime to ensure no customer gets left behind.

Customer Experience 52

Customer Experience Self Service Hotels Leadership 52