Team Support

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Effort Score Knowledge Base Customer Retention 89

Team Support

JANUARY 12, 2021

Nearly a third (30% to be exact) of technology companies have come to market with, or moved exclusively to, a subscription licensing model. Support organizations must prepare to scale to meet growing demand as they are increasingly called upon to participate in success-related activities. The Subscription Effect. Key Imperatives for Support.

B2B 86

B2B Knowledge Base Resources Report 86

Team Support

JANUARY 26, 2021

TeamSupport’s Knowledge Base and ticket deflection feature helps enable customers to solve their own issues and shortens time to resolution. “By They create and update tickets, collaborate with other users, and access self-help and training resources through the Knowledge Base articles.”.

B2B 64

B2B e-support Knowledge Base Resources 64

CSM Magazine

APRIL 5, 2018

While the reality of super intelligence may be a few decades away, contact centres are experiencing the now of this technology and asking themselves whether increased automation will also mean an increase in P45s. Incorporate co-browse and screen-share technology into your phone based contact centres.

Customer Care 40

Customer Care Chatbots Average Handle Time Video 40

LiveChat

JANUARY 20, 2017

But then, in the 60’s, forward-thinking companies started to see an opportunity in technology. Facebook was invented in 2004, and although it was just a network back then, many businesses adopted it as an additional customer support channel. Even though people knew the telephone, no one thought about it in terms of customer support.

Self Service 28

Self Service Trends Customer Service Customer Experience 28

ReviewTrackers

FEBRUARY 14, 2019

“Though Yelp’s health reviews date back to 2004, more than half of them were written in the past two years. Feel free to include other types of info that patients are likely to be interested in, like the use of new technologies, the application of certain pharmaceutical products, or access to new medical equipment and facilities.

Feedback 62

Feedback Healthcare Social Media Hospitality 62