Team Support

SEPTEMBER 16, 2020

Self-Help: Examine your support ticket issues to identify the most common reasons for customers to contact support to form the basis for FAQs, a list of articles to populate your knowledge base, and training videos, tutorials, and technical documentation.

B2B 89

B2B Effort Score Knowledge Base Customer Retention 89

Team Support

JANUARY 12, 2021

Support must invest in efforts to scale capabilities by reducing demand and operating more efficiently ; ticket automation , leveraging AI , and a knowledge base of self-help tools will go a long way towards both. Key Imperatives for Support. The consequence of not doing so is that demand will outpace staffing and resources.

B2B 86

B2B Knowledge Base Resources Report 86

Team Support

JANUARY 26, 2021

TeamSupport’s Knowledge Base and ticket deflection feature helps enable customers to solve their own issues and shortens time to resolution. “By They create and update tickets, collaborate with other users, and access self-help and training resources through the Knowledge Base articles.”.

B2B 64

B2B e-support Knowledge Base Resources 64

CSM Magazine

FEBRUARY 6, 2022

When the World Series of Poker was acquired by Caesars Entertainment in 2004, the Poker Hall of Fame went with it. Since the turn of the millennium that has become commonplace, with every year except 2001, 2003, 2004, 2009, and 2020 resulting in two winners for the Hall of Fame position.

Entertainment 52

Entertainment Knowledge Base 52

CSM Magazine

APRIL 5, 2018

which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management. Priya was awarded New England Entrepreneur of the Year in 2014 and ranked on the 2015 top 100 Entrepreneur list by the Boston Globe. Prior to Vee24, Priya was most recently Chairman & CEO of Anaqua, Inc.

Customer Care 40

Customer Care Chatbots Average Handle Time Video 40

LiveChat

JANUARY 20, 2017

Facebook was invented in 2004, and although it was just a network back then, many businesses adopted it as an additional customer support channel. The whole idea of self-service is focused on the fact that the company should give its customers the knowledge and tools, so they’re able to make a purchase without the assistance.

Self Service 28

Self Service Trends Customer Service Customer Experience 28

ReviewTrackers

FEBRUARY 14, 2019

“Though Yelp’s health reviews date back to 2004, more than half of them were written in the past two years. . “Consumers increasingly challenge the notion that doctor knows best about everything,” wrote NPR’s Charles Ornstein. They get millions of page views every month on Yelp’s site alone.

Feedback 62

Feedback Healthcare Social Media Hospitality 62