Team Support

JANUARY 26, 2021

Most support interactions are reactive, although proactive engagement is on the rise. And yet, currently, fewer than a third (28%) of companies have proactive engagement efforts in place to help prevent support demand. Formal onboarding allows companies to proactively engage customers before they need assisted support.

B2B 64

B2B e-support Knowledge Base Resources 64

Team Support

JANUARY 12, 2021

Company-wide initiatives to improve customer experiences (CX) and drive success are influencing Support to engage in new, more meaningful customer interactions. Support continues to be the preeminent technical resource for resolving customer issues and advocating for product usability and performance enhancements.

B2B 86

B2B Knowledge Base Resources Report 86

CSM Magazine

APRIL 5, 2018

If you are a contact centre, it is time for you to move more of your team to video based live engagement. The more human your contact centre engagements and interactions are with the customer, the more likely you won’t be killed by the AI trend. Only humans can create a sense of relationships and trust with your customer.

Customer Care 40

Customer Care Chatbots Average Handle Time Video 40

ReviewTrackers

FEBRUARY 14, 2019

“Though Yelp’s health reviews date back to 2004, more than half of them were written in the past two years. In order to establish a proper patient feedback management strategy, you must first engage in some offline preparation. They get millions of page views every month on Yelp’s site alone. Real Patient Ratings.

Feedback 62

Feedback Healthcare Social Media Hospitality 62