BlueOcean
OCTOBER 17, 2023
The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” With that said, how do you ensure your outsourced customer care partners or potential partners are holding themselves accountable to robust ESG standards? But ESG is a whole other ball game.
CSM Magazine
APRIL 5, 2018
Or can contact centres start to leverage the move towards AI and create a more customer-focused environment that will result in higher levels of customer care? which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management.
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CSM Magazine
DECEMBER 15, 2015
” Established in 2004, Mas Cerca has offices located in Santiago as well as in the southern region, in Valdivia. Its entrepreneurial culture, driving-charge for excellent service and BPO expertise has built a valued client delivery offering. CGS’s innovative, scalable and flexible outsourcing solutions include.
Storyminers
JULY 6, 2020
Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!
Storyminers
JULY 6, 2020
Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!
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