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ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts

BlueOcean

The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” With that said, how do you ensure your outsourced customer care partners or potential partners are holding themselves accountable to robust ESG standards?

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Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

CSM Magazine

Or can contact centres start to leverage the move towards AI and create a more customer-focused environment that will result in higher levels of customer care? which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management.

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Interactions Celebrates 15 Years

Interactions

“When Interactions started out in 2004, a streamlined customer experience certainly wasn’t considered the business necessity that it is today. 15 years ago, the impact that technology has on customer care could not have been predicted. Michael Iacobucci, longstanding CEO of Interactions.

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MiFID II: What Do You Need to Know?

Avaya

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. An original MiFID was enacted in 2004, prior to the 2008 global financial crisis.

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CGS Acquires Mas Cerca Contact Center

CSM Magazine

CGS has always had a strong reputation of providing superior technical and BPO support, as well as excellent customer service. ” Established in 2004, Mas Cerca has offices located in Santiago as well as in the southern region, in Valdivia. CGS’s innovative, scalable and flexible outsourcing solutions include.

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Customer loyalty: how to seduce customers

LiveChat

You should come up with something unique, something that will reflect your company’s customer care or its personality. Seduce your customers with an awesome loyalty program or by representing the same values that your audience believe in. Customer loyalty hack #1: reward your customers.

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Customer loyalty: how to seduce customers

LiveChat

You should come up with something unique, something that will reflect your company’s customer care or its personality. Seduce your customers with an awesome loyalty program or by representing the same values that your audience believe in. Customer loyalty hack #1: reward your customers.

Loyalty 28