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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

This week we feature an article by Pem Brooke, Marketing Manager of SuperStaff. Marketing and communications expert Kelly McDonald provided some guidelines in her book, Crafting the Customer Experience for People Not Like You, so that readers could gain a better general understanding of each generation. Matures- born before 1945.

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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

This week we feature an article by Pem Brooke, Marketing Manager of SuperStaff. Marketing and communications expert Kelly McDonald provided some guidelines in her book, Crafting the Customer Experience for People Not Like You, so that readers could gain a better general understanding of each generation. Matures- born before 1945.

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Coronavirus and travel – who’s taking advantage?

Helen Dewdney

You are legally entitled to a full refund under the Flight Compensation Regulation, (EC) No 261/2004, and under IATA regulations for companies which are IATA members. If they refund in full, with no incoming cash flow, they will go into administration and many consumers will not get their money back.

Travel 64
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Coronavirus and travel – who’s taking advantage?

Helen Dewdney

You are legally entitled to a full refund under the Flight Compensation Regulation, (EC) No 261/2004, and under IATA regulations for companies which are IATA members. If they refund in full, with no incoming cash flow, they will go into administration and many consumers will not get their money back.

Travel 64
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Brand Move Roundup – October 2, 2020

C Space

The company predicts that the change in consumer demand brought about by life under quarantine will create a new list of hot holiday products, which include home fitness, beauty, and toys and games. Enough is enough, it’s 2020,” said Danela Žagar, global brand manager for Intimina.

Brands 40