Retently
JULY 28, 2023
If we are to look at the available research, we’d see that – back in 2004 – Forrester Research did a report that showcased how important a more centralized approach to the customer experience is. According to a 2009 survey , over 2/3rds of marketing professionals admitted companies needed a CCO.
Retently
OCTOBER 19, 2018
If we are to look at the available research, we’d see that – back in 2004 – Forrester Research did a report that showcased how important a more centralized approach to the customer experience is. According to a 2009 survey , over 2/3rds of marketing professionals admitted companies needed a CCO. CX survey questions.
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Amity
SEPTEMBER 7, 2016
I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. I got started in this industry back in 2004, shortly after I graduated from college. " What types of metrics do you watch closely? We look closely at a few metrics, the first one being MRR (Monthly Recurring Revenue) retention.
Bob Hayes
MARCH 28, 2015
It’s not surprising that Hal Varian, chief economist at Google, in 2009, said that “ the sexy job in the next 10 years will be statisticians.” In a recent study , I found that customer experience professionals had difficulty estimating size of customer segments based on customer survey metrics. zettabytes in 2012.
Brandwatch CX
JANUARY 25, 2019
February, 2004 saw Thefacebook launch. By the end of 2004, membership was open to nearly all universities in the US and Canada and people were clamouring to sign up. January, 2009: 150m. February 2009: 175m. April, 2009: 200m. July, 2009: 250m. September, 2009: 300m. Introducing Thefacebook.
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