Retently

JULY 28, 2023

Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too? How do you approach customer happiness in your company?

Chief Customer Officer 142

Chief Customer Officer Customer Centricity Call Center Metrics 142

Retently

OCTOBER 19, 2018

Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse. According to a 2009 survey , over 2/3rds of marketing professionals admitted companies needed a CCO. If you’re not familiar with CX metrics, here’s a guide explaining everything you need to know.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Call Center Metrics 98

Amity

SEPTEMBER 7, 2016

I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. I got started in this industry back in 2004, shortly after I graduated from college. What does the culture of Customer Success look like at HubSpot? We’re known for culture here. It talks about some of the key pillars of our culture.

Customer Success 0

Customer Success Groups Customers Metrics 0

Brandwatch CX

JANUARY 25, 2019

February, 2004 saw Thefacebook launch. By the end of 2004, membership was open to nearly all universities in the US and Canada and people were clamouring to sign up. January, 2009: 150m. February 2009: 175m. April, 2009: 200m. July, 2009: 250m. September, 2009: 300m. Introducing Thefacebook.

Advertising 86

Advertising Financial Video Report 86