Clarivate

NOVEMBER 1, 2021

These include Handbook of Quantitative Science and Technology Research (2004), Citation Analysis in Research Evaluation (2005), Applied Evaluative Informetrics (2017), Handbook of Science and Technology Indicators (edited with W. His books became the cornerstone of bibliometrics education. Glänzel, U. Schmoch and M.

Handbook 105

Handbook Conference Study Travel 105

ShepHyken

JANUARY 31, 2020

Millennials (also called Gen Y)- born in between 1982 and 2004. Gen Z- born from 2005 to present. They use both tools extensively in their everyday lives for a wide variety of tasks—including self-learning, entertainment, and making connections with the people and communities they value in life. Matures- born before 1945.

Customer Service 111

Customer Service Social Media Entertainment Guidelines 111

ShepHyken

JANUARY 31, 2020

Millennials (also called Gen Y)- born in between 1982 and 2004. Gen Z- born from 2005 to present. They use both tools extensively in their everyday lives for a wide variety of tasks—including self-learning, entertainment, and making connections with the people and communities they value in life. Matures- born before 1945.

Customer Service 107

Customer Service Social Media Entertainment Guidelines 107

Thematic

SEPTEMBER 6, 2018

Morwitz states that people who are surveyed about their customer experience typically purchase more and stay longer than those that don’t (“The effect of survey measurement on respondent behaviour”, Morwitz, 2005). Before adopting NPS in 2004, each department had its own metrics, although they didn’t help improve customer loyalty.

Net Promoter Score 54

Net Promoter Score NPS Effort Score Feedback 54

Bob Hayes

MAY 7, 2018

Satisfaction lacks a consistently demonstrable connection to… growth” (Reichheld, 2003). 2004; Fornell, et al., 2006; Gruca & Rego, 2005). Specifically, they have said: The NPS is “the best predictor of growth,” (Reichheld, 2003). Bottom line: NPS (i.e., recommend question) is not the best predictor of growth.

NPS 89

NPS Net Promoter Score Data Loyalty 89

Bob Hayes

MAY 7, 2018

Satisfaction lacks a consistently demonstrable connection to… growth” (Reichheld, 2003). 2004; Fornell, et al., 2006; Gruca & Rego, 2005). Specifically, they have said: The NPS is “the best predictor of growth,” (Reichheld, 2003). Bottom line: NPS (i.e., recommend question) is not the best predictor of growth.

NPS 86

NPS Net Promoter Score Data Loyalty 86

Brandwatch CX

JANUARY 25, 2019

February, 2004 saw Thefacebook launch. It had a profile where you could upload a photo, share your interests, and connect with other people. It also offered a network visualization of your connections. By the end of 2004, membership was open to nearly all universities in the US and Canada and people were clamouring to sign up.

Advertising 88

Advertising Financial Video Report 88