Provide Support

SEPTEMBER 12, 2016

A kind greeting can become a competitive advantage for your business. If you want to stand out in a crowded market where consumers have too many choices, you need to go above and beyond with your customer service. © 2003 - 2015 Provide Support LLC. After all, everyone likes to do business with a friendly sales person.

Tips 40

Tips Customer Service Competitive Advantage Customers 40

Natalie Petouhof

MARCH 6, 2017

Tweet Human Capital As a Key Competitive Advantage. Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. Prior to joining Sequoia Capital in 2003, Roelof served as the chief financial officer of PayPal, an online payments company.

Culture 40

Culture Company Competitive Advantage Conference 40

Qualtrics

APRIL 12, 2021

We’d known the Kindle would take time and money to develop, but by the middle of 2005, it became clear that it was taking much longer and consuming more funds than we had anticipated. Time as competitive advantage. Sometime in 2005 [a team of Jeff’s executive leaders met].

Innovation 26

Innovation Leadership Competitive Advantage eBook 26

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. His message and timely lessons on creating, delivering and promoting competitive advantages have been enthusiastically received by audiences across America and around the world.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. His message and timely lessons on creating, delivering and promoting competitive advantages have been enthusiastically received by audiences across America and around the world.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. On the positive side, NPS provides a consistent methodology to measure consumer affinity for a brand. NPS is a helpful strategic barometer for consumer opinion, but it doesn’t tell us why consumers are happy or un happy.

System 338

System Effort Score NPS Net Promoter Score 338

SurveySensum

SEPTEMBER 8, 2023

They found that on average, a consumer is valued at $210 to Dell. These benchmarks can vary across industries due to differences in customer expectations and competitive dynamics. In 2006, Bain & Company conducted thorough research on Dell’s detractors and promoters. Now coming back to the topic of NPS impact on revenue.

NPS 52

NPS ROI Social Media Effort Score 52