CSM Magazine

OCTOBER 19, 2020

Customer service is highly influential in purchasing decisions and how strong your sales are may depend on how interactive and personalized your customer service strategy is. Reacting to customer behavior and responding to queries promptly are essential for encouraging sales. App by Hubspot.

Ecommerce 98

Ecommerce Social Media Chatbots Customer Service Strategies 98

CSM Magazine

OCTOBER 5, 2022

One of the major weaknesses of most organizations is top management’s lack of a customer service strategy. They fail to realize the strategic opportunity on how to use superior service as a vehicle to build market share and market dominance. All three companies provide Relentless Customer Service.

Culture 52

Culture Customer Service How To Guidelines 52

Provide Support

NOVEMBER 24, 2015

It goes without saying that today’s gigantic Twitter and Facebook user base makes brands more accessible than ever. Your brand is already online (whether you like it or not) and ignoring social media can be detrimental to your success as a company. © 2003 - 2015 Provide Support LLC. Read more. Permalink | One comment.

Social Media 40

Social Media Customer Service Customer Service Strategies Brands 40

ShepHyken

APRIL 30, 2018

16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Business2Community) A Customers 2020 report predicts that by 2020, customer experience will overtake both price and product as the key differentiator for brands. 5 Predictions On The Future Of Customer Service by Mikhail Naumov.

Net Promoter Score 81

Net Promoter Score Customer Service Self Service NPS 81

Talkdesk

MAY 11, 2016

Net Promoter Score (NPS) is a commonly used tool for assessing customer loyalty that was introduced in a 2003 article in the Harvard Business Review. Customers are then given the chance to explain their first choice in an optional second question that yields qualitative results. What is NPS? NPS in the Call Center.

Call Center 40

Call Center NPS Net Promoter Score Effort Score 40

Think Customers

JULY 2, 2019

The Net Promoter Score had yet to be developed (it was introduced in 2003). And Customer Contact Week was known as Call Center Week. A lot has changed since companies were “just beginning to talk about something called digital technology” said Mario Matulich, executive director of Customer Management Practice , in a kick-off address.

Contact Center 40

Contact Center Customer Journeys Net Promoter Score Conference 40

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147