GlowTouch

OCTOBER 16, 2020

As online reviews, business ratings, and social media posts became staples, customer support experience is now an integral part of any company’s reputation and success, especially for online brands. Social Media Support. Like the other channels on the list, there are a few cons to social media support.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

APRIL 28, 2020

In response to COVID-19’s effect on the market, many companies are already transitioning away from customer support over the telephone. Increased Emphasis on Social Media. Expect to see more and more companies make social media interactions a key part of their customer support strategy moving forward.

Trends 52

Trends Self Service Social Media Call Center 52

GlowTouch

OCTOBER 16, 2020

Customers today can freely discuss their experiences on social media, review websites, and other public forums, so poor customer service can be an existential threat. What’s more, happy customers are likely to recommend your brand to others, a far more effective selling point than clever marketing campaigns.

Training 52

Training How To Contact Center Return on Investment 52

GlowTouch

JULY 6, 2020

In this digital age of social media and company reviews, word can spread quickly about a business. Not only will a CSR program help you attract and hire the most qualified talent on the market, but they will be more likely to stay longer periods of time. Attract Positive Attention and Reviews.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

Magellan Solutions

FEBRUARY 24, 2022

For this reason, every marketer’s top goal is to find leads and keep the sales pipeline going. But getting new leads can also be your biggest problem: More than six in 10 B2B marketers say their company has a hard time finding new people who might want to buy from them. Gives you high quality market data. Marketing. $

Social Media 40

Social Media B2B B2C Sales 40