Kerry Bodine

APRIL 30, 2019

And while Friendster (founded in 2002) paved the way for Myspace, and Myspace (founded in 2003) paved the way for our current social media giants, neither deserve credit in my book for sparking the customer experience discipline. This, in turn, created more kindling for the social network customer experience conflagration.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Kerry Bodine

APRIL 30, 2019

And while Friendster (founded in 2002) paved the way for Myspace, and Myspace (founded in 2003) paved the way for our current social media giants, neither deserve credit in my book for sparking the customer experience discipline. This, in turn, created more kindling for the social network customer experience conflagration.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

GlowTouch

DECEMBER 10, 2020

This reflects the increased emphasis on the user experience and personalization across virtually every industry for whom customer care is a vital function. Study after study shows a clear consumer preference for interacting with a live service agent instead of a machine. Why does this matter? About GlowTouch.

Trends 52

Trends Customer Service Self Service Contact Center 52

Beyond Philosophy

SEPTEMBER 19, 2019

Colson believes that in these times, human interaction and service takes on a renewed value for your Customer Experience. . User Experience: Is an organization easy to do business with? Product/Service Experience: Does it do what I expected it to do for me? . It’s a Cultural Thing. . Keep your promises.

Customer Satisfaction 113

Customer Satisfaction Effort Score Customers Trends 113

GlowTouch

JULY 13, 2020

Customer support issues not resolved on first interaction have a direct correlation to lower customer satisfaction results. Finally, you can eliminate a lot of the friction from agent-customer interactions by investing in innovative CRM software. How can you successfully create customer profiles to assist your efforts? About GlowTouch.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

Kerry Bodine

APRIL 30, 2019

And while Friendster (founded in 2002) paved the way for Myspace, and Myspace (founded in 2003) paved the way for our current social media giants, neither deserve credit in my book for sparking the customer experience discipline. This, in turn, created more kindling for the social network customer experience conflagration.

Net Promoter Score 47

Net Promoter Score Customer Experience Social Media NPS 47

Beyond Philosophy

MARCH 29, 2017

Excellence in user experience for the channels featured. I founded my global Customer Experience Consultancy in 2002 when Customer Experience wasn’t a thing yet. Reductions of redundancies or duplications. Optimization of the mix of channels for the customer and the company. For Omnichannel Strategy, WWJLD?

Omni-Channel 60

Omni-Channel Strategy Hotels Consulting 60