Kerry Bodine

APRIL 30, 2019

And while Friendster (founded in 2002) paved the way for Myspace, and Myspace (founded in 2003) paved the way for our current social media giants, neither deserve credit in my book for sparking the customer experience discipline. It was a wakeup call for Comcast and every other big brand.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Kerry Bodine

APRIL 30, 2019

And while Friendster (founded in 2002) paved the way for Myspace, and Myspace (founded in 2003) paved the way for our current social media giants, neither deserve credit in my book for sparking the customer experience discipline. It was a wakeup call for Comcast and every other big brand.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

GlowTouch

DECEMBER 10, 2020

This reflects the increased emphasis on the user experience and personalization across virtually every industry for whom customer care is a vital function. Happy customers buy more, are more loyal to their preferred brands, and are willing to be your company’s ambassadors. Service today is a crucial point of differentiation.

Trends 52

Trends Customer Service Self Service Contact Center 52

Beyond Philosophy

MARCH 29, 2017

Forbes once described the omnichannel experience as the point where “ marketing meets ubiquity ,” an apt description. Building on the Forbes concept, I say your brand promise delivered through excellent Customer Experience is what is ubiquitous. Excellence in user experience for the channels featured.

Omni-Channel 60

Omni-Channel Strategy Hotels Consulting 60

Beyond Philosophy

SEPTEMBER 19, 2019

Colson believes that in these times, human interaction and service takes on a renewed value for your Customer Experience. . User Experience: Is an organization easy to do business with? Product/Service Experience: Does it do what I expected it to do for me? . It’s a Cultural Thing. . Keep your promises.

Customer Satisfaction 113

Customer Satisfaction Effort Score Customers Trends 113

Kerry Bodine

APRIL 30, 2019

And while Friendster (founded in 2002) paved the way for Myspace, and Myspace (founded in 2003) paved the way for our current social media giants, neither deserve credit in my book for sparking the customer experience discipline. It was a wakeup call for Comcast and every other big brand.

Net Promoter Score 47

Net Promoter Score Customer Experience Social Media NPS 47