Kerry Bodine

APRIL 30, 2019

Best of all, executives could see how a customer’s experience dealing with their organization would influence their likelihood to recommend — and how that likelihood to recommend could have a direct financial impact in the form of new customers and increased sales. It had strict user experience guidelines.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Kerry Bodine

APRIL 30, 2019

Best of all, executives could see how a customer’s experience dealing with their organization would influence their likelihood to recommend — and how that likelihood to recommend could have a direct financial impact in the form of new customers and increased sales. It had strict user experience guidelines.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

GlowTouch

DECEMBER 10, 2020

This reflects the increased emphasis on the user experience and personalization across virtually every industry for whom customer care is a vital function. Study after study shows a clear consumer preference for interacting with a live service agent instead of a machine. Why does this matter? About GlowTouch. Tonya Morgan.

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

JULY 13, 2020

Customer support issues not resolved on first interaction have a direct correlation to lower customer satisfaction results. Finally, you can eliminate a lot of the friction from agent-customer interactions by investing in innovative CRM software. How can you successfully create customer profiles to assist your efforts? About GlowTouch.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

Beyond Philosophy

SEPTEMBER 19, 2019

Colson believes that in these times, human interaction and service takes on a renewed value for your Customer Experience. . User Experience: Is an organization easy to do business with? Product/Service Experience: Does it do what I expected it to do for me? . It’s a Cultural Thing. . Keep your promises.

Customer Satisfaction 113

Customer Satisfaction Effort Score Customers Trends 113

Kerry Bodine

APRIL 30, 2019

Best of all, executives could see how a customer’s experience dealing with their organization would influence their likelihood to recommend — and how that likelihood to recommend could have a direct financial impact in the form of new customers and increased sales. It had strict user experience guidelines.

Net Promoter Score 47

Net Promoter Score Customer Experience Social Media NPS 47