2002 Interaction Return on Investment User Experience 
GlowTouch
DECEMBER 10, 2020
This reflects the increased emphasis on the user experience and personalization across virtually every industry for whom customer care is a vital function. Study after study shows a clear consumer preference for interacting with a live service agent instead of a machine. Why does this matter?
GlowTouch
JULY 13, 2020
Customer support issues not resolved on first interaction have a direct correlation to lower customer satisfaction results. Invest in Advanced Support Center Software. Finally, you can eliminate a lot of the friction from agent-customer interactions by investing in innovative CRM software.
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