2002 Interaction Social Media User Experience 
Kerry Bodine
APRIL 30, 2019
Event #2: Social media went mainstream. While I can pinpoint the launch of NPS to a specific date, the broad adoption of social media spans a murkier timeline. TripAdvisor launched in 2000, though for some time its social functionality took a backseat to traditional travel guidance.
Kerry Bodine
APRIL 30, 2019
Event #2: Social media went mainstream. While I can pinpoint the launch of NPS to a specific date, the broad adoption of social media spans a murkier timeline. TripAdvisor launched in 2000, though for some time its social functionality took a backseat to traditional travel guidance.
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GlowTouch
DECEMBER 10, 2020
This reflects the increased emphasis on the user experience and personalization across virtually every industry for whom customer care is a vital function. Study after study shows a clear consumer preference for interacting with a live service agent instead of a machine. Why does this matter? About GlowTouch.
Kerry Bodine
APRIL 30, 2019
Event #2: Social media went mainstream. While I can pinpoint the launch of NPS to a specific date, the broad adoption of social media spans a murkier timeline. TripAdvisor launched in 2000, though for some time its social functionality took a backseat to traditional travel guidance.
GlowTouch
JULY 13, 2020
Customer support issues not resolved on first interaction have a direct correlation to lower customer satisfaction results. In addition to more tickets, dissatisfied customers may even share their frustrations with friends, or air their grievances over social media. Invest in Advanced Support Center Software. About GlowTouch.
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