Comm100

FEBRUARY 1, 2023

By meeting student expectations, live chat has allowed TRU to connect with more prospective and current students. Read the full story here – Thompson Rivers University Adopts Comm100 Live Chat & Chatbot Across 5 Departments 2. This solution is easily integrated with Zendesk Support for omnichannel support.

Effort Score 223

Effort Score Wait Times Video Communication 223

SurveySensum

JULY 17, 2023

Actively gather feedback from your customers at each interaction. For example, gather post-purchase feedback via email or Whatsapp surveys and ask them about their experience with you. Understand the repeated pattern, negative feedback, and areas of improvement by using an efficient retail customer feedback tool.

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

Actively gather feedback from your customers at each interaction. For example, gather post-purchase feedback via email or Whatsapp surveys and ask them about their experience with you. Understand the repeated pattern, negative feedback, and areas of improvement by using an efficient retail customer feedback tool.

Retail 52

Retail Strategy Customer Experience Sports 52

GlowTouch

JULY 2, 2020

Using a live chat service is a promise—a promise that an actual person will be on hand and ready to address your client’s customers’ concerns in real-time. If customers expect an authentic experience and an automated chatbot greets them instead, chances are they will end the interaction. Request Feedback from Customers.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

GlowTouch

JANUARY 15, 2021

Respond to questions, comments, and feedback. Interact with customers using live chat or chatbot features. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Know when they’re opened. Track the effectiveness of marketing emails. Manage ads.

Tools 52

Tools Self Service CRM Infographics 52