NobelBiz

OCTOBER 17, 2023

Welcome back to our journey through the intricate world of call center management! In our previous installment, we peeled back the layers of the challenges that often remain hidden beneath the surface, impacting call center executives’ day-to-day operations. Read part one here.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

Kustomer

JUNE 17, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Laurent Pierre from Microsoft Azure to learn the secrets to making a CX team valuable. Azure is a branch of Microsoft that was created for the benefit of the customer through every step of their journey.

Sales 99

Sales Employee Experience NPS Banking 99

Kustomer

JANUARY 14, 2021

Knowing aspects such as who the customers are, what they’re looking for, how they interact with the brand, etc, are all helpful when adjusting products or policies to better fit the customer demographics. Ed explains the difference between proactive and reactive CX and the benefits of both. Tips for Relating With The Customer.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

Kayako

JANUARY 5, 2017

In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”.

Omni-Channel 95

Omni-Channel Self Service Trends Multi-Channel 95

ProProfs Chat

SEPTEMBER 28, 2018

In case your business has witnessed such customers who have withdrawn themselves from your brand, then it is time you ask yourself the “ what went wrong ” question. In case your business has witnessed such customers who have withdrawn themselves from your brand, then it is time you ask yourself the “ what went wrong ” question.

Software 106

Software B2B Chatbots Self Service 106

Comm100

FEBRUARY 6, 2018

Regardless of what you’re looking for, we hope this post will help you decide which customer engagement solutions will be the best fit for your company. Here’s a quick glance at what’s included in this post: Which Factors Should I Consider When Deciding on a Customer Engagement Tool? The question is a loaded one.

Software 104

Software Customer Engagement Engagement Omni-Channel 104