Think Customers

JULY 29, 2022

Every time customers interact with a customer service representative, do a keyword search, click through a brand’s website, or engage other touchpoints, they’re giving hints about their interests and intentions.

Data 59

Data Apparel Automotive Tourism 59

SurveySparrow

FEBRUARY 18, 2024

More Features Needed: Some businesses need extra features like surveys across different channels, linking with CRM systems, or specialized surveys. Better User Experience: Businesses want tools that are easy to use and have good support. Feedback Collection Everywhere: Gather feedback from various touchpoints.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

SurveySparrow

MARCH 5, 2024

Healthcare Industries: A patient’s journey starts well before they reach out to or enter the healthcare system. This can be achieved by analyzing metrics such as, Customer Journey Analysis: Enhance customer touchpoints using customer journey charts to identify areas of improvement. Patients are not customers.

Industry 52

Industry Net Promoter Score Hospitality Healthcare 52

SurveySensum

APRIL 5, 2022

Organizations that are very particular about understanding their customers’ journey at multiple touchpoints and wish to deliver an end-to-end customer experience end up looking for the best alternative to SurveyMonkey. . You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints.

Multi-Channel 52

Multi-Channel NPS Survey Feedback 52

Comm100

FEBRUARY 6, 2018

Operating system — Some customer engagement tools run better on certain platforms than on others. Before purchasing your customer engagement software solution, make sure that it is compatible with your company’s main operating system (Windows, Mac OS, Linux, etc). Competitors: Capsule CRM, Insightly, Really Simple Systems.

Software 105

Software Customer Engagement Engagement Omni-Channel 105