Self Service Tools Virtual Agent Wait Times 
Talkdesk
SEPTEMBER 16, 2020
Self-service is a hot topic in the call center industry. From knowledge bases to virtual agents, the potential disruption that a solid set of self-service applications can bring to contact center efficiency and customer experience is unquestionable and justifies all the buzz.
AWS Machine Learning
SEPTEMBER 29, 2022
The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. In this post, we demonstrate how to elevate traditional customer service FAQs with an interactive voice bot.
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Interactions
JUNE 2, 2022
Without the right Intelligent Virtual Agent (IVA) in place, the summer volume spike could result in long hold times and even more guest frustration. Guests want to solve their problems with self-service tools. Handling rebooking and changes . Managing travel credits and refunds .
UJET
MARCH 22, 2021
Huge investments were made ensuring agents had secure and remote access to the systems and tools they needed to do their job. But, contact centers aren’t the only ones who scrambled and agents aren’t the only ones who have become remote. We won’t just guide them to the right agent: We’ll guide them to the right channel.
Upstream Works
JANUARY 18, 2022
ACD queue times of two hours or more are becoming routine at many companies and digital wait times are just as bad. Artificial intelligence is still an important initiative, but efforts should be focused primarily on augmenting the agent’s capabilities. Rob McDougall is the Founder and CEO of Upstream Works.
UJET
NOVEMBER 3, 2020
AI (artificial intelligence) customer service tools weren’t designed to replace your agents. They were designed to help your agents deliver a better customer experience. To truly modernize your customer service, you don’t need to choose between AI or human involvement. Agent Assist Minimizes AHT.
Inbenta
JUNE 2, 2021
Many HR teams have challenges to overcome, such as reduced HR budgets or staffing that require them to do more with an HR automation tool that can automate manual tasks, simplify documentation procedures, relieve the burden of HR staff, and ensure compliance. Organizations tend to have numerous software tools that every employee must use.
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