Remove Customer Relationship Management Remove Retail Remove Self Service Remove Virtual Call Center
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Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

Joe Rawlinson

Mobile technology has been changing consumer expectations for both e-commerce and brick-and-mortar retailers, making it more challenging to deliver satisfactory customer service. percent of brands are delivering leading-edge customer experience , while 33.5 percent are delivering average service and 39.6

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The best contact center software for your needs

ViiBE Blog

The best contact center software for your needs. Call Center , CRM , Customer experience. Retail , SMB. With a simple web link, customers can connect to a representative on nearly any device. WebRTC technology allows the customer to share their browser’s screen without allowing access to their computer.