ViiBE Blog

JUNE 1, 2021

Beyond merely saving your company on customer service personnel, customer self-service empowers your customers to find their own solutions. With younger generations increasingly averse to phone calls, many also prefer self-service. That can include self-service, text chat, or video chat.

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Self Service Net Promoter Score Knowledge Base Omni-Channel 52

ViiBE Blog

JANUARY 22, 2021

Thanks to the collaborative and AR tools available during the ViiBE call, the agents are able to better guide the customers through remotely diagnosing and resolving technical or challenging issues. Before ViiBE, I worked as a Telecom business engineer for the Orange Business Service account in Paris.

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Self Service Virtual Call Center Video Call Center 52

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Retail , SMB. WebRTC technology allows the customer to share their browser’s screen without allowing access to their computer. The benefits of cloud-based contact center solutions. ViiBE Blog. Charles Street.

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Contact Center Software Contact Center Software Call Center 52