Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. What metrics should you follow?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

ShepHyken

MAY 9, 2023

Top Takeaways: The Net Promoter Score (NPS) is the question that lets your customer rate the likelihood of them recommending your business on a scale of 0 to 10. A rating of 9 or 10 is a promoter. Customers are more likely to recommend you after a great experience. Leverage your promoters.

Net Promoter Score 62

Net Promoter Score NPS Case Study Roadmap 62

InMoment XI

JANUARY 10, 2023

That’s not too tall an order if you are a young startup with only a handful of employees, all focused on customer experience ( CX ). After all, in those early stages, they have no choice but to study every step in the journey. Gather Voice-of-the-Customer (VOC) data (examples). Big Picture Analysis. in your CXM platform.

Customer Experience 324

Customer Experience Management Customer Journeys Effort Score 324

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Do you love CEM as much as we do?

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Do you love CEM as much as we do?

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

ECXO

MARCH 21, 2023

Customer Experience Measurement: A successful customer experience requires continuous measurement and management. This can be done by analysing your customer feedback with data, voice of customer, customer retention, and sales growth. This should align with your company’s overall business strategy.

B2B 98

B2B Customer Experience Roadmap Culture 98

Wootric CX Blog

OCTOBER 1, 2020

How do you take that big picture view and start asking your customers about their experience? . To move forward, you need to figure out which specific touchpoints you want to study, which metrics you want to gather, what questions you want to ask, and which channels you want to use to collect that data.

Customer Journeys 52

Customer Journeys Net Promoter Score Survey Strategy 52