CustomerSuccessBox

OCTOBER 21, 2021

What customer success does to mitigate a lot of the problems that SaaS companies go through is put proactive measures in place. Proactiveness brings the insurance that your customer will be using your product to their desired outcome. Customer Success is all about delivering value.

Customer Success 52

Customer Success Effort Score B2B Customers 52

SurveySensum

JULY 14, 2020

He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. He is best known for his award-winning work on the use of psychological motivation theory to stimulate emotional commitment in employees to drive customer excellence. .

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Kitewheel

FEBRUARY 20, 2019

This use case is largely based around consumers home address and the selling services for the home and personal finances such as: car insurance, utilities, home care. Content Subscriptions sending customers regular updates. This type of personalization can create lifetime customers and value throughout your business.

Customer Experience 49

Customer Experience Ecommerce Omni-Channel Consumers 49