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Driving SaaS Revenue Through Customer Success

CustomerSuccessBox

What customer success does to mitigate a lot of the problems that SaaS companies go through is put proactive measures in place. Proactiveness brings the insurance that your customer will be using your product to their desired outcome. Customer Success is all about delivering value. This reduces your monitoring efforts.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Aimee Lucas has over 20 years of experience in improving service delivery and transforming customer experiences through employee engagement and customer-centric process improvement initiatives. Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM).