CSM Magazine
OCTOBER 16, 2020
Clients want high-value propositions, multi-channel connections, and excellent customer service. Marketing experts advise alternative lenders to diversify and optimize their communication channels. Lenders need to understand their audience and offer them tailored information via the customers’ preferred channels.
Eptica
APRIL 29, 2016
In order to enable these meaningful conversations , insurers need to focus on delivering what customers want, efficiently, across a growing number of channels. To find out, the Eptica Multichannel Customer Experience Study evaluated their performance when it comes to customer service.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Eptica
NOVEMBER 6, 2015
Author: Anne-Merete Jensen Recruiting and retaining high quality customer service staff is one of the cornerstones of keeping consumers happy and loyal. A centralized multi-channel knowledge base also ensures customers always receive consistent answers to their questions regardless of which channel they use to make contact.
West Monroe
MAY 30, 2017
Enhancing patient engagement and equipping them with 24/7 self-service capabilities through virtual assistants places less burden on payers and providers, reduces inefficiencies, and ultimately translates to less spending and more manageable healthcare costs. It is important to think multi-channel from the start.
transcosmos Information Systems
OCTOBER 22, 2015
Multi-authored by dozens of customer service experts, Customer Think has been around for a while, consistently providing inspiration and helpful resources. Ameyo’s content, especially their listicles and infographics, are extremely helpful for BPOs or contact centre businesses. Customer Think. Salesforce Blog. Mike Wittensein.
transcosmos Information Systems
OCTOBER 22, 2015
Multi-authored by dozens of customer service experts, Customer Think has been around for a while, consistently providing inspiration and helpful resources. Ameyo’s content, especially their listicles and infographics, are extremely helpful for BPOs or contact centre businesses. Customer Think. Salesforce Blog. Mike Wittensein.
transcosmos Information Systems
APRIL 9, 2017
Moreover, because service desks of today have become the primary point of contact between the service provider and its customers, businesses must also provide customers a useful interface that meets their most current support needs. Here’s an infographic on what the next generation of service desk support looks like. .
Expert insights. Personalized for you.
52 
Let's personalize your content