Infographics Multi-Channel Self Service Technology 
Eptica
NOVEMBER 6, 2015
Date: Friday, November 6, 2015 5 key customer service skills – and how technology can help improve them. Author: Anne-Merete Jensen Recruiting and retaining high quality customer service staff is one of the cornerstones of keeping consumers happy and loyal. Published on: November 06, 2015.
West Monroe
MAY 30, 2017
Virtual assistant technology is primed to improve interactions across the healthcare industry; make sure your organization is ready to capitalize. The promise of virtual assistant technology for healthcare is already widely visible. Virtual assistants are poised to transform the way people interact with information.
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Eptica
APRIL 29, 2016
Date: Friday, April 29, 2016 Insurers struggling to connect with customer service. Author: Neil Cox The internet and digital technology are transforming the UK insurance market. In order to enable these meaningful conversations , insurers need to focus on delivering what customers want, efficiently, across a growing number of channels.
transcosmos Information Systems
OCTOBER 22, 2015
Multi-authored by dozens of customer service experts, Customer Think has been around for a while, consistently providing inspiration and helpful resources. The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises.
transcosmos Information Systems
OCTOBER 22, 2015
Multi-authored by dozens of customer service experts, Customer Think has been around for a while, consistently providing inspiration and helpful resources. The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises.
transcosmos Information Systems
APRIL 9, 2017
Service desks are a necessity for any organization that harnesses the advantages of IT and the same time, wants to operate efficiently and effectively. As technology develops at a rapid pace, the IT service desk provided by companies will need to keep up. The Pitfalls of Dated Service Desk. The self-service dilemma.
transcosmos Information Systems
APRIL 9, 2017
Service desks are a necessity for any organization that harnesses the advantages of IT and the same time, wants to operate efficiently and effectively. As technology develops at a rapid pace, the IT service desk provided by companies will need to keep up. The Pitfalls of Dated Service Desk. The self-service dilemma.
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