Interactions
JULY 24, 2019
We are excited to announce the launch of the Guest Experience Platform (GXP), our new product for Food Services. With GXP, we’ve taken that expertise and experience and applied it to the Food Services industry to revolutionize digital ordering and guest care. The Guest Experience Platform (GXP).
NICE inContact
OCTOBER 29, 2019
Voice and screen captures of interactions with CXone Quality Management are effective coaching tools—in fact, agent utilization has risen by 20 percent! Find out how NICE inContact and CXone continue to play a role in Radisson Hotel Group’s commitment to providing memorable moments for its guests all over the globe.
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NICE inContact
JUNE 27, 2017
With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Great communication and attention to customer journey goes much farther in garnering return guests and brand loyalty. When it comes to competitive industries, few rank higher than hospitality.
Avaya
FEBRUARY 7, 2017
By doing so, guests can escalate any mobile interaction to a video chat session with the touch of a finger—anytime, anywhere via an integrated mobile app (more on this below). smartphones, tablets, smartwatches), as well as larger interaction platforms like kiosks, to innovate the CX with flexible new touch points.
Alida
OCTOBER 27, 2017
Before acquiring the Marvel and Star Wars universes, Walt Disney had established a long history of obsessing about great guest experiences, so a focus on its bricks-and-mortar presence is nothing new to the entertainment company. Personalization is a big part of the pilot store experience. Make it magical.
Martin Hill-Wilson
JULY 23, 2016
His organisation has just installed a hotel bot using interactive text response. Booking a hotel room – see Expedia’s early experiments. Being served as a hotel guest – experience Edward at the Radisson Blu Edwardian in London. Heard of MyWave , Mindmeld , creativevirtual , myclever and x.ai ? Bots In Context.
SurveySparrow
JUNE 28, 2023
Customer experience refers to the overall perception customers have of a company based on their interactions and engagements throughout their journey. Map the customer journey: Customer journey mapping involves visualizing and understanding the steps customers take when interacting with a business.
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