NobelBiz

FEBRUARY 27, 2024

Monitoring key metrics such as First Call Resolution (FCR), Net Promoter Score (NPS), and Customer Satisfaction (CSAT) offers invaluable insights into how well agents are meeting customer needs. Net Promoter Score (NPS) : NPS gauges customer loyalty by asking how likely customers are to recommend a company’s products or services.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

NobelBiz

APRIL 18, 2022

Use Gamification to assess individual performances One of the most prominent applications of gamification in contact centers is to assess the quality of agents work. Net Promoter Score (NPS) : The Net Promoter Value (NPS), a frequently used KPI, is a score that indicates the desire to recommend your products or service.

Call Center 52

Call Center Contact Center How To Gamification 52

SurveySparrow

MARCH 21, 2023

Net Promoter Score (NPS): One of the simplest and most effective ways to measure customer experience, NPS asks a simple question. NPS responses are segmented into three groups: Promoters (scores of 9 and 10), Passives (scores of 7 or 8), and detractors (scores from 0 to 6). NPS= (% of Promoters) – (% of Detractors).

B2B 52

B2B Customer Journeys Customer Experience B2C 52

SurveySensum

JULY 14, 2020

She has over 15 years of experience in the telecommunications industry and is currently serving as the Customer Experience Performance Management Head at PT Smartfren Telecom. He has been named as the Top 50 Thought leaders for Design Thinking and the Future of Work by Thinkers360 and Top 20 Gamification Gurus by Rise Global.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132