Feedback Return on Investment ROI Wireless 
West Monroe
JANUARY 23, 2022
Utilities must balance capital investment and operations and maintenance (O&M) costs and adopt equipment and technologies in a manner that best serve customer needs while meeting reliability needs and regulatory objectives. Changes are expected as regulators shift from cost-of-service models to performance-based ratemaking.
Alliance by IFS
JANUARY 30, 2017
Jeanine Sterling, Industry Director, Mobile and Wireless Communications at Frost & Sullivan, and Deb Geiger, VP Global Marketing at Astea International, discussed the challenges of meeting the needs of these mobile-enabled consumers in a recent webinar, “ Is Your Service Organization Ready for the Connected Customer ?”. Cost savings.
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Bold360
DECEMBER 1, 2016
Lucjan Kierczak is an inbound marketer at Survicate , an app that makes collecting feedback from customers easy and quick. If your processes are not set up to incorporate that feedback, it’s not going to be valuable. Erol Toker is the Founder and CEO of Truly Wireless. “Customer experience is a wide term. Erol Toker.
Pointillist
AUGUST 26, 2019
Enterprise customer feedback management platforms are available from Medallia, Qualtrics, Clarabridge and others. Analyze NPS within a Journey-based Context “An understanding of customer feedback doesn’t tell you all you need to know about your customers’ experiences.
Michel Falcon Experience
FEBRUARY 11, 2019
But then Verizon wireless called and said, will you help us build training materials for western western region for a retail, uh, stores? Um, after the meeting, I will go to my management team and say, Ladies and gentlemen, here’s the feedback that I’ve gotten. What is the return on investment here?
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