ProProfs Chat

SEPTEMBER 20, 2019

To make customer service worse, British Airways replied something straight out of things that you should never say on “Twitter handbook” . The brand drives customer retention using two elements – referral programs and gamification. Ritz empowers every staff member, right from housekeeping to management.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

ProProfs Chat

JUNE 30, 2020

She identifies shortcomings such as social, communication, and self-management behaviors that limit leaders in their career. To help leaders master soft skills, she reflects on how leaders can: Work towards managing their workload. And who can resist an online quiz with instant feedback?” The Service Culture Handbook.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

CSM Magazine

JULY 21, 2020

Managers have a critical role to play in creating an end-to-end onboarding process that is welcoming and productive. Face-to-face screen time decreases feelings of isolation and builds trust, but don’t overload new agents and remember to ask for feedback so that you can improve the onboarding process for other new joiners. Be prepared.

Gamification 52

Gamification Handbook Social Media Video 52

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132