Lumoa

FEBRUARY 21, 2023

Primary Areas That Define the Impact of a VoC Program Sian Kerr shared the three key areas to consider when assessing the impact of a VoC or CX program: How Each Team Uses the Results Look at how individual teams can use the insights and feedback they get from customers. What channels and touch points should it cover?

Gamification 208

Gamification How To Customer Journeys Omni-Channel 208

Playvox

DECEMBER 21, 2022

Look into a coaching solution, like Playvox Coaching , that creates learning plans for every agent based on their needs and allows them to communicate with you through closed-loop feedback. Playvox Motivation helps you do that through gamification and healthy competition. For instance, Lindsey J.,

Contact Center Software 52

Contact Center Software Contact Center Software eBook 52

CX University

MAY 18, 2020

Here is the fourth and final set of observations… Issue 4: Companies need to learn from both direct and indirect feedback as fast as possible to improve the overall experience. The negative feedback will often be your most valuable. Building gamification into your experience helps people feel involved.

Conference 52

Conference Social Media Gamification Insurance 52

RapportBoost

DECEMBER 10, 2018

So, on the webinar today we are going to go over a few industry trends, at present two-third of contact centers are multi-channel and one-six are Omni-channel, where does your company fit in? Multi-channel usually includes voice, email, chat, SMS and even fax interactions. Tony: Yeah, thanks Nicholas. Tony: Wonderful.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40