ChurnZero

DECEMBER 21, 2022

There’s a sign they have at French railroad crossings where it says ‘un train peut en cacher un ature.’ 20 quick insights on Customer Success and SaaS metrics – The audience chat was on fire during this webinar. It means one train can hide another. What metrics do investors care about most?

Customer Success 98

Customer Success Metrics Consulting Training 98

ShepHyken

MAY 7, 2021

Why personalized CX matters in the 21st century. If you sustain your CX quality, customers will reward you with repeat purchases and brand loyalty. . If you sustain your CX quality, customers will reward you with repeat purchases and brand loyalty. . Guide to personalizing digital CX with live chat software.

Software 84

Software Customer Experience e-support Chatbots 84

ShepHyken

MAY 7, 2021

Why personalized CX matters in the 21st century. If you sustain your CX quality, customers will reward you with repeat purchases and brand loyalty. . If you sustain your CX quality, customers will reward you with repeat purchases and brand loyalty. . Guide to personalizing digital CX with live chat software.

Software 67

Software Customer Experience e-support Chatbots 67

Circular Edge

MAY 6, 2022

After: The retailer adds an inventory management module, which displays real-time inventory levels and updates on stock that’s en route to the warehouse. The business also wants to reach a larger audience of potential buyers but has no way to manage marketing emails, contacts and digital ads.

Resources 52

Resources Ecommerce CRM Financial 52

Bold360

FEBRUARY 9, 2017

When it comes to eCommerce, CX is everything. If you want to drive sales and increase both CX and revenue, both the behavioral data you collect, and how you choose to analyze it has never been more important. Your customer behavior analytics will provide you with the raw data. But what does this really mean?

Ecommerce 40

Ecommerce Analysis Analytics Omni-Channel 40