InMoment XI

JUNE 5, 2024

We also support extended use cases such as: Employee Experience (EX) Analytics Our tools help businesses understand and improve employee engagement, onboarding processes, and workplace satisfaction. Extended Use Cases InMoment’s platform is not limited to traditional CX analytics.

Analytics 260

Analytics Effort Score Social Media Innovation 260

Customer Bliss

OCTOBER 25, 2018

You’ll also hear from Lee West , Pastor of Guest Experiences at Gateway Church , who shares how his personal experience witnessing new church member isolation inspired him to map a welcoming strategy to make these new members feel more included and engaged with the community. Inspire what you want to be delivered. -

System 162

System Hospitality Customer Experience Guest Experience 162

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. According to Forrester, customers who have great experiences are 3.6x These highly engaged stores also helped achieve higher OSAT, or overall satisfaction, year over year, which resulted in higher sales.

Guest Experience 52

Guest Experience Effort Score Employee Experience Feedback 52

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. According to Forrester, customers who have great experiences are 3.6x These highly engaged stores also helped achieve higher OSAT, or overall satisfaction, year over year, which resulted in higher sales.

Guest Experience 40

Guest Experience Effort Score Employee Experience Feedback 40

PeopleMetrics

FEBRUARY 26, 2015

It was for an Employee Engagement position at a Human Capital consulting firm. They cared about engaged employees. Sure, they provided free breakfast and a free lunch to every employee in every office around the world. They were able to boast best-in-class Employee Engagement scores and happy customers as a result.

Customer Experience 48

Customer Experience Hotels Guest Experience Employee Engagement 48

Storyminers

FEBRUARY 2, 2016

This method of using the guest experience as the focal point for strategy has positive side-effects: It naturally instills service values into the culture. It naturally aligns the many clues (experience details) in the experience to be on brand. Look how much he got right!

Sales 113

Sales Hospitality Guest Experience Culture 113

Smith+co CX

DECEMBER 8, 2020

Smith+Co has worked with a number of leading hotel brands over the years, from luxury to budget, and so we were fascinated to see how they are coping given that the experience in staying at a hotel is so dependent on the emotional engagement. link] Reboot your organisation and rethink your Employee Experience.

Hotels 36

Hotels Hospitality Guest Experience Innovation 36