Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business? Think about it.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

SurveySensum

APRIL 28, 2023

Did you know exceptional customer service is key to retaining customers? Studies show that 93% of customers are more likely to repurchase from companies that offer excellent customer service. Therefore, it is essential to prioritize your customers and deliver exceptional customer service.

NPS 52

NPS Loyalty Measurement Customer Service 52

SurveySensum

SEPTEMBER 29, 2023

Here are some of the most common causes of poor customer experience caused by employee disengagement: Longer wait times : Around 90% of customers find fast reactions from support to be critical for their experience. It takes longer for the employees to handle queries and help customers, so the wait time is increased.

Survey 52

Survey Customer Service Net Promoter Score Employee Engagement 52

delighted

SEPTEMBER 27, 2019

What if we told you that there’s a way to grow your business by two to four times without developing a new product or receiving additional funding? Exceptional customer service turns repeat and new customers into promoters. Investing dollars and effort into something that might work is a risk to be avoided.

Customer Service Strategies 42

Customer Service Strategies Customer Service Strategy Self Service 42

SurveySensum

JULY 4, 2023

Here are some tips with which you can achieve: Create designated sample stations: Providing testers or samples allows customers to experience the product which can influence their purchasing decisions positively. Long waiting times or complicated payment processes can easily lead to frustration and dissatisfaction among customers.

Retail 52

Retail Customer Experience Touchpoint Survey 52

SurveySensum

JULY 4, 2023

Here are some tips with which you can achieve: Create designated sample stations: Providing testers or samples allows customers to experience the product which can influence their purchasing decisions positively. Long waiting times or complicated payment processes can easily lead to frustration and dissatisfaction among customers.

Retail 52

Retail Customer Experience Touchpoint Survey 52

NobelBiz

MAY 21, 2024

An inbound call center primarily handles incoming calls from customers seeking assistance, information, or support. These contact centers are designed to provide exceptional customer service and support through various features and technologies. How does an Inbound Call Center Work?

Call Center 52

Call Center Contact Center Effort Score Average Handle Time 52