Adrian Swinscoe

AUGUST 21, 2021

When I spoke to Mads Fosselius, Founder and CEO of Dixa, in February of last year, we talked about the emergence of a conversational age of […]. The post Over 100 million reasons why conversational customer service is the way forward first appeared on Adrian Swinscoe.

Customer Service 98

Customer Service Customers 98

Beyond Philosophy

AUGUST 21, 2021

A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. A couple of years ago, research from some well-respected firms came back with the conclusion that investing in Customer Experience is not paying off the way that organizations had hoped.

Return on Investment 78

Return on Investment ROI Consulting Measurement 78

Magellan Solutions

AUGUST 21, 2021

BPO Philippines has been adapting a remote strategy for a year, is it time to permanently conform to it? Employees around the world are becoming accustomed to business-wide remote work arrangements, video conferences, and virtual collaborations. . These measures started as countries implemented varying degrees of lockdowns to combat the global coronavirus outbreak.

Strategy 52

Strategy Call Center Customer Service Representative Conference 52

Genroe

AUGUST 21, 2021

CX Tribe is the best Customer Experience insights, case studies and statistics. Human curated. Delivered weekly. Join more than 5,000 other CX Professionals and subscribe. “I didn’t fail the test. I just found 100 ways to do it wrong.” Benjamin Franklin That seems to embody the very essence of the quality improvement process. [Service Delivery]QR […].

Net Promoter Score 40

Net Promoter Score Case Study B2B Study 40

Speaker: Jason Cottrell and Brian Walker

Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.

System

SurveyGizmo

AUGUST 21, 2021

Our Panels team is helping many customers run Brand Awareness Studies to enable marketing teams to understand where they stand today and how their advertising and marketing efforts are moving the needle. After a year like 2020, this makes a lot of sense. People’s buying and consuming habits changed dramatically during the lockdown, and now people are changing their habits again. .

Study 95

Study Brands Net Promoter Score Effort Score 95