Russel Lolacher

MARCH 8, 2021

On Twitter, Facebook, Youtube, Instagram, your blog, your LIVE chat, your inbox, etc… you can get 100s (and far more) of messages a day. For more ideas on how to handle stress , I put together a blog with some of the best ideas my community had to address this issue. But it can add up. Nature – get outside.

Social Media 64

Social Media Policies Exercises Customer Service Representative 64

ClientSuccess

MARCH 8, 2021

Customer Success Managers (CSMs) field requests from every angle every single day. From upsell inquiries from sales to feature testing requests from product to the all-consuming customer requests, it is a lot to deal with. But one department tends to trickle through the noise with surprising clarity: marketing. Customer marketing is key.

Case Study 92

Case Study eBook Video Study 92

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

We'll discuss self-directed microlearning content and how blogs, chatbots, and email lessons can provide the combined value of chunked content. In this session, we will learn about three different types of drip delivery platforms.

Chatbots

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Our blog dives deep into the intimate connection between your brand and CX, emphasizing that even the most innovative product may only succeed with excellent support. From real-life experiences with Hilton Hotels and an RV manufacturer, we underline the impact of responsive service recovery on brand reputation.

Customer Experience