Sun.Sep 10, 2017

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Equifax Breach Response Not So Customer Friendly

Russel Lolacher

A couple of days ago, Consumer Credit Report Agency Equifax, revealed that they had been breached, exposing personal information of about 143 million people in the U.S. and an undetermined number of Canadians and UK residents. Full disclosure: I used Equifax a few years ago to check my credit score. I’ve since used their Potential Impact website.

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Celebrating the Impact of Customer Service Teams

CSM Magazine

Customer Service Week is a time for employers to celebrate their hard-working customer service teams—those on the frontline who are the unsung heroes of delivering a positive customer experience. But a good customer experience isn’t as simple as it often seems. As we celebrate those who work hard to serve and support us, we’ll take a look at what it really takes to deliver incredible service and what we can do to support those who support us.

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7 Essential Steps to Successful Business Projects (A Useful Roadmap)

C3Centricity

Although there is no magic bullet to transform your business into a successful powerhouse, I have witnessed similarities amongst those that grow more profitably. And what they have in common is the process steps of their business projects. Why not compare your own to the elements below and see how good yours really are? Here are my 7 secrets to managing a successful business project.

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