Sun.Jan 24, 2021

Predicting the Unpredictable: Seven Future Trends for Contact Centers

NICE inContact

Globally, organisations experienced major business disruption over the course of 2020, and for contact centres, it was no different.

Tomorrow’s Sales Revenue Starts w/ Today’s Customer Service | #CX

Kate Nasser

If you want future sales revenue, start w/ providing great customer service today. True illustration fr Kate Nasser The People Skills Coach™. The post Tomorrow’s Sales Revenue Starts w/ Today’s Customer Service | #CX appeared first on

Sales 65

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Do High NPS Scores Predict Strong Renewals?

Andrew Mcfarland

Unfortunately, what customers say is sometimes very different from what they do. Customer Loyalty Champion Defector Hostage Liar NPS Renewal

NPS 62

How To set Up The Perfect Work From Home Office: Office Setup At Home


If you are reading this article, you are probably new to the work from home lifestyle. Now you may be looking forward to a morning free of traffic jams and constant honking.

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.