NICE inContact

JANUARY 24, 2021

Globally, organisations experienced major business disruption over the course of 2020, and for contact centres, it was no different. Across the industry, we’ve seen a significant shift in the way that contact centres are managed, and how leaders and agents are responding to changing customer behaviours and needs. This shift will likely continue as we settle into the new normal and will impact two of the key factors in how we Work from Anywhere: people and technology.

Contact Center 206

Contact Center Trends Course Industry 206

Kate Nasser

JANUARY 24, 2021

If you want future sales revenue, start w/ providing great customer service today. True illustration fr Kate Nasser The People Skills Coach™. The post Tomorrow’s Sales Revenue Starts w/ Today’s Customer Service | #CX appeared first on KateNasser.com.

Sales 109

Sales Customer Service Customers Customer Care 109

SurveySparrow

JANUARY 24, 2021

If you are reading this article, you are probably new to the work from home lifestyle. Now you may be looking forward to a morning free of traffic jams and constant honking. You may be lamenting that you would not see your favorite colleague every day, but the one thing that must be bothering you the most is how you will set up your new office at home.

How To 52

How To Survey Employee Engagement Entertainment 52

Kate Nasser

JANUARY 24, 2021

If you want future sales revenue, start w/ providing great customer service today. True illustration fr Kate Nasser The People Skills Coach™. The post Tomorrow’s Sales Revenue Starts w/ Today’s Customer Service | #CX appeared first on KateNasser.com.

Sales 71

Sales Customer Service Customers Customer Care 71

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Andrew Mcfarland

JANUARY 24, 2021

Unfortunately, what customers say is sometimes very different from what they do.

NPS 62

NPS Customers Loyalty 62