Myra Golden

DECEMBER 3, 2017

There are four attributes of empathy, and I teach each of these characteristics in my Empathy eLearning course. One of the characteristics is, communicate your understanding. When your customer is upset, or frustrated, you could communicate your understanding this way: “I realize you’re upset. I’d like to take a minute to talk about what I think happened, and then answer any questions you might have.”.

Communication 63

Communication Course Insurance Video 63

Influitive

DECEMBER 3, 2017

Psst! We’re going to let you in on a little secret. Negative reviews may actually be your largest untapped resource. We know, the thought of getting negative reviews is uncomfortable at best and panic-inducing at worst. However, they can really be a good thing. Why negative reviews are good for your brand (yes, you read.

Resources 56

Resources Brands Software B2B 56

Magellan Solutions

DECEMBER 3, 2017

Thanks to the rapid development of computer technology, today’s business owners have better tools that can help them run their operations with greater efficiency and effectivity. Custom accounting software is one of these technological advancements that business owners can take advantage of. As opposed to commercial off-the-shelf accounting software, customized accounting software is designed and built around the end-user’s particular needs and preferences.

Software 53

Software Competitive Advantage Financial Customers 53

InboxAI

DECEMBER 3, 2017

The following is about identifying best customer success managers. Komiko’s data science team has analyzed win/loss rates of over 100,000 renewal and expansion opportunities to determine what behavior is the most significant to winning renewal and expansion. Best reps were those that engaged many more people!…not only from the customer side, but also from their own team.

Customer Success 45

Customer Success Management Groups Engagement 45

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

ROI