C3Centricity

OCTOBER 29, 2017

I’ve just returned from a speaking invitation in Las Vegas. It was an incredible Symposium run by Sitecore and I was blown away by the importance placed on customer centricity during the whole event! From the opening keynote by Sitecore’s new CEO Mark Frost , to the second-day keynote by Kirsten Newbold-Knip p from Gartner, everyone in this tech and data heavy conference understood that data is only as good as the use you put to it.

Customer Centricity 120

Customer Centricity Customers Customer Journeys Groups 120

eglobalis

OCTOBER 29, 2017

What is simplicity exactly? To me, simplicity means a demonstration of features, functionalities, processes, governance and design which are really necessary. The post Customer Experience Simplicity in Technology: How Quality & Design Impact the Bottom Line appeared first on Eglobalis.

Technology 117

Technology Customer Experience Government Customers 117

Confirmit

OCTOBER 29, 2017

Halloween is a time when the spookiest, scariest ghouls come out to play. While we hide behind the couch waiting for them to go away, we’ve been considering some of the terrifying Customer Experience horrors we’ve heard about over the years. If you want your CX program to drive value and business change… and you have the stomach for it, take a look at the evil that lurks below and make sure you do the exact opposite for fear of terrifying your customers and driving them into th

How To 45

How To Customers Customer Experience Company 45

Magellan Solutions

OCTOBER 29, 2017

When your business runs special marketing campaigns, seasonal sales, and promotional offers, it would be wise to expect and prepare for a deluge of incoming phone calls from interested buyers. These may be existing customers or potential customers who may have heard the news about your marketing campaign from the grapevine. Either way, it is very important for your business to not miss any of these calls, for not only does each call represent a new lead and a chance to make a sale, but also an o

Marketing 45

Marketing Competitive Advantage Sales Training 45

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data