ProProfs Chat

JANUARY 17, 2019

Starting an eCommerce business might be easy, but generating profits out of it is certainly not! If numbers are to be believed, then almost 97% of ecommerce businesses fail and one of the reasons for this failure is poor customer service. Top Qualities All Customer Service Reps Should Have. #3:

Ecommerce 56

Ecommerce Customer Service Chatbots Self Service 56

TechSee

OCTOBER 2, 2019

The industry that experiences the highest rates of churn is telecommunications, with 52% of those surveyed reporting that they canceled a phone, internet, TV or cable contract with a telecom company in the past 24 months due to the quality of customer service they received.

Survey 164

Survey Customer Service Social Media Telecommunications 164

Interactions

JULY 22, 2021

On top of all of this, it has created countless customer experience challenges which many organizations have been unable to meet. A recent study by the UK Institute of Customer Service found that complaints about poor customer service are at their highest levels since 2009. In fact, online sales hit $791.70

Customer Service 62

Customer Service Travel Wait Times Poor Customer Service 62

ShepHyken

MAY 18, 2018

In today’s customer-driven economy, consumers are becoming more and more demanding about the products and services they choose, and it’s not surprising. With the rise of eCommerce, customers have more choices than ever before. Read Shep’s latest Forbes Articles: Businesses Lose $75 Billion Due To Poor Customer Service.

Loyalty Programs 79

Loyalty Programs Advertising Loyalty Brands 79

ProProfs Chat

AUGUST 8, 2019

Menu problems have to lead to issues like: Drive through wait-time increased to three minutes and ten seconds. That means not only did they compromise on service, but also on the quality of the food. Due to deteriorating taste, the brand started facing issues like: Customers getting price sensitive. customers’ wishes.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51