e-support Policies Rewards Programs System 
SurveySensum
JULY 26, 2023
According to the research study conducted by Harvard Business School, The Economics of E-Loyalty , increasing customer retention rates by 5% increases profits by 25% to 95%. These programs will help you foster a long-lasting and meaningful relationship with your customers. But why is that a big issue?
ProProfs Chat
DECEMBER 7, 2018
Be sure and monitor your E-commerce sites for checkout issues on an hourly basis especially during Holiday Season. IT’s incident systems and processes are designed to get attention too, and resolution for IT issues. If you have an IVR system in place, check your call flows especially on lines that are not toll-free.
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Inbenta
JUNE 30, 2021
No wonder why almost every business out there that deals with huge amounts of support requests has implemented or is considering the implementation of a chatbot or conversational platform to automate customer interactions. . Their support team realized many of the doubts customers were facing were really similar. . Gol Airlines.
CSM Magazine
JANUARY 29, 2018
A company that values its customer’s business may set up a designated customer support team for complaints and feedback, but a customer centric company will put the needs of customers at the forefront of operations and ensure that all members of the team are on the same page. The same goes for a list of vital policies.
SurveySparrow
JUNE 19, 2023
This isn’t limited to a single interaction but encompasses all touchpoints a customer has with the business, from initial discovery and exploration, through the purchase process and including any subsequent support or service encounters. Additionally, Amazon is known for its hassle-free return policy.
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